1) Can't see some content/tables/charts/images
A lot of our tables/charts, such as rating tables, cancellations tables use embedded spreadsheet. If you can't see the table the 2 most common causes are either a corrupt cookie or an extension/add-on installed in your browser.
It's likely that an extension installed in your browser is blocking the content from displaying. Things such as Ghost/Adblock/AVAST/AdMuncher/Flash Control etc are typical causes. You should try to temporarily disable all your extensions and then try loading the page again. If you can now see the content, then you can try adding your extensions back one by one, each time testing the page to see which extension is blocking the content.
Note: If you are using something like Adblock then you can try to whitelist both www.thatsup.info and thatsup.info to your whitelist sites. That way you can continue to use Adblock on other sites, but whitelist for Thatsup.
Here is how to whitelist www.thatsup.info on the main Adblockers. Load up Thatsup in your browser, then click on your Extension Icon and then do one of the following depending on what adblocker you have.
If you are not using a blocker then it might be you have a corrupt cookie.
You should first try clearing your cookies, then restart your browser and try accessing the page again. Hopefully, the missing content will now be displayed.
You can read about how to clear cookies here.
2) Videos won't play
The majority of our videos are posted using our own Video Player system called "Springboard". This allows us to make videos region free, ie they are not blocked for non-USA users. However, some videos cannot be posted in Springboard and some of these will have geo-blocks.
If you find a Springboard video is not working, the most likely reason is that you're using some security software like AVAST of Kaspersky.
If you have Kaspersky and find the videos are not playing, try the following.
In Kaspersky, Settings look for
Anti-banner and then
Additional - Use the list of allowed URL's - (make sure it's ticked)
Settings - and add these 3 website addresses.
If you use another Anti-Virus product you should find out how to whitelist the above domains.
3) Comments won't load
The comments system that we use at Thatsup is called Disqus. If you can't see the comments then try following the same steps as point 1) above about missing content.
If you still can't see the comments, check the Disqus Status page here, to see if there are any known issues.
If there are no issues display, please feel free to use the Feedback link in the Help menu or in the Footer.
4) Still Having Trouble?
If you are still having trouble with any of the above or anything else relating to the site, please use the Feedback link in the Help menu or in the Footer.
Please ensure you give us as much information as possible about the issue, such as what browser you are using, what extensions you have installed, and any screenshots where applicable.
We will then get back to you soon as possible and try to help you.[post_ads]